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ElecTel Cooperative Federal Credit Union
Other Services
Financial Counseling

We offer financial counseling for any questions you may have. Contact our Financial Counselor, Sheral Graves, by phone at 1-800-849-5600 or by email at for any additional questions you may have.

Identity Theft 911

Under the Identity Theft 911 program, victim resolution services are available AT NO COST to you! You will have ongoing access to the nation's leading consumer education program on identity theft risks and defenses.

The Identity Theft 911 resolution program includes a personal advocate who works with the victim every step of the way to resolve the crisis and restore the victim's identity.

Identity Theft 911 Victim Resolution and Education Services provide:

  • A personal advocate who works with the victim one-on-one until the crisis has been resolved
  • Systematic notification of agencies, businesses and institutions
  • Comprehensive case file creation
  • Preparation of all needed documents
  • Credit reports from all three credit bureaus
  • Threat alerts and consumer education
  • One year of credit monitoring and fraud monitoring
  • A full year of follow-up alerts, phone calls, and status checks to avoid recurrence

In addition, the consumer education component provides members with ongoing threat alerts, a monthly newsletter, and a dedicated web site with articles, interviews, and white papers covering all aspects of this crime.

Click here for further details about this FREE service provided by ElecTel Cooperative FCU. If you have additional questions, please contact us at 1-800-849-5600 or at


Members Financial Network

Click Here to Visit our Members Financial Resource Center

Links of Interest


ElecTel Cooperative FCU offers a variety of other products and services to suit your needs. Please review the drop down menu below Member Resources in the menu above.

If there is a product and/or service that you are interested in, and don't see it on our website, please give us a call at (800) 849-5600 or email us at and we will be glad to assist you.

Main Office: PO Box 27306, Raleigh, NC 27611
919-872-2395 | 800-849-5600 | fax: 919-876-8018